Get in touch
There's lots of ways that you can get in touch with us. Choose from the options below.
Visit our Head Office
38 Station Street, Subiaco WA 6008
Monday-Friday 8.30am-5.00pm
Closed Public Holidays
Write to us
Locked Bag 66, Subiaco WA 6904
General enquiries, feedback and complaints
Monday-Friday 6.00am-9.00pm
Saturday 6.00am-8.00pm
Sunday 8.00am-7.00pm
Public Holidays 8.00am-8.00pm
Closed Good Friday and Christmas Day
Feedback and complaints
Whether we’ve gone above and beyond or fallen short of your expectations, we’d love to hear from you.
Receive & acknowledge
We register all feedback and complaints.
We aim to resolve issues and complaints at first point of contact.
If you make a complaint, we provide you with a written acknowledgment and a reference number.
Investigate & resolve
If there are issues that require further investigation, we assign them to the appropriate team.
We aim to contact you within five (5) business days with a resolution.
You will receive a letter advising you of the outcome, reasons, and options to review.
Review
If you are not satisfied with the outcome, please get in touch with us so that we can review your complaint.
Our Customer Services team will oversee and keep you updated on the progress of your review.
Continuous improvement
Your feedback helps us to continuously improve the products and services that we provide.
What if you're not satisfied with the resolution?
If following a review you are still not satisfied with the outcome, you may wish to contact the Ombudsman.
The Ombudsman’s office can be contacted on 9220 7555 or 1800 117 000 and is located at Level 2 Albert Facey House, 469 Wellington Street, Perth. For more information, please visit the website of the Ombudsman of Western Australia - www.ombudsman.wa.gov.au