Who we are
At Lotterywest, we’re committed to a hopeful, healthy, connected and sustainable community life for all Western Australians. We work with four core values underpinning all that we do; to be responsible, empowered, working together and make a difference.
Whether you’re playing our games, a community organisation seeking funding, a retailer seeking assistance, or a member of the public asking a question, we’re committed to providing you with excellent customer service.
Our commitments to you
Really listening and understanding
We’ll be welcoming, put ourselves in your shoes, and make every effort to understand the issue you are raising with us.
Working to find the best solutions for you
We’ll be flexible and work with you to find solutions.
Doing our best to resolve your query straight away
If we need to investigate further, we’ll let you know what to expect and when you’ll hear from us.
Doing the right thing by you, and the WA community
All of our profit goes back to the WA community. We’re committed to being ethical above all else, and not doing anything to jeopardise your trust in us.
Always striving to do better
We strive to deliver excellence with every call, email or interaction you have with us. We’re always keen to hear how we can improve our services.