We want all applicants & retailers to feel our processes are transparent, fair and consistent. If you have questions about our decisions, please contact us on 133 777. We might be able to resolve your query without the need for a formal review.
What is a Decision Review?
A Decision Review is a mechanism for you to seek a review of a decision related to our New Outlet EOI application process, Sale of Business process (change in ownership), Relocation assessment process & Eligibility for business support payments.
A Decision Review can be undertaken if the applicant has evidence that the process was not followed correctly, or we did not consider information that could change the decision of the outcome.
The Lotterywest Decision Review process is an internal review undertaken by senior team members (assessors) who were not involved in the original assessment of an application. They aim to be consistent and objective in their approach.
They follow best practice to ensure their decision accurately reflects the policy and processes of Lotterywest and that the facts are established based on evidence.
Who can make an application for a Decision Review?
If the above criteria are met:
- Only the applicant/s listed in the original application form can request a Decision Review
- Retailers (owners of the outlet) requesting a review due to ineligibility for business support payments
Decision Review Process
The review is undertaken in two stages:
- Preliminary review to assess what evidence has been provided.
- Full review where the evidence provided is assessed to establish the validity and impact on the initial decision.
If an assessor asks for more information, you'll need to provide it within the timeframe specified by the assessor. An assessor can also liaise with the original decision maker and other relevant people.
Timeframe for applying
You must submit your Decision Review Request Form within 10 business days from the date of decision from Lotterywest (date of outcome letter). If you require more time, a request for an extension must be provided by email within the 10 business days to decision.review@lotterywest.wa.gov.au. An extension of time will only be authorised by exception and at the discretion of Lotterywest. The following factors will be considered:
- Whether there is a sufficient reason for the delay; and
- The length of the delay requested.
Applying for a Decision Review
An application for a Decision Review must be made by submitting a Decision Review Request Form which can be found here.
Notification of an outcome
We'll advise you in writing of the outcome of the preliminary review within 5 business days and the outcome of a full review within 15 business days of confirmation of a request. Where this cannot be achieved, we will communicate the expected timeframes.
Further information
If you are not satisfied with the decision made by the internal Decision Review or how we dealt with you during the review process, you can make a complaint. Our website provides details on how to make a complaint.
You may also wish to contact the Ombudsman. The Ombudsman’s office can be contacted on 9220 7555 or 1800 117 000 and is located at Level 2 Albert Facey House, 469 Wellington Street, Perth. For more information, please visit the website of the Ombudsman of Western Australia: www.ombudsman.wa.gov.au.