Application requirements

The application assessment will primarily consider the proposed business type, the location of the site, relevant business skills & retail and customer service experience. All applicants are assessed against our essential criteria: Business acumen, Lotterywest product knowledge, communication skills and customer service skills. It is important that the applicant has also secured a lease or offer to lease for at least 12 months for their application to progress.

Approval

If you are the successful applicant, the letter of offer documents must be signed and returned. You will also need to pay the establishment fee and provide an irrevocable bank guarantee. More details will be provided to the successful applicant. The EOI process is 36 business days from application close date to the outcome to applicants.

Shopfit

You will need to submit your shopfit plans showing the proposed counter location to our Retail Image team. They can assist you to ensure you meet the standards and guidelines for the presentation of lottery products.

Non-Approval of an application

There may be reasons why an application does not meet our requirements. In these cases, we will give formal notification that the application has not been approved. If you have evidence of an error being made in the process or the decision, and can provide additional information, you may request a Decision Review within 10 business days of receiving your outcome letter. To learn more about our Decision Review process click here.